Surface Pro 3 Type Cover Not Working After Windows 10 1903 Image Applied

Symptoms:

  • Following imaging with Windows 10 1903 using Configuration Manager OSD, the Type Cover doesn’t work at all (keyboard, trackpad).
  • When rebooting the machine, the keyboard and trackpad both work when in the BIOS.
  • When imaging the machine, both the keyboard and trackpad work in Windows PE.

The Surface Pro 3 was imaged and then patched up-to-date and the most recent Surface Pro 3 drivers available from Microsoft were applied, however the issue persisted.

To correct this issue, complete the following steps:

  1. Open Control Panel and navigate to ‘Hardware and Sound’ and then ‘Devices and Printers’.
  2. Select the Surface Type Cover and open the properties for this device. Select the ‘Hardware’ tab on the dialog:
    Surface Pro 3 Type Cover properties
  3. In turn, select each of the device functions shown in the list and click the ‘Properties’ button:
    Surface Pro 3 Type Cover devie function properties
  4. Click the ‘Change Settings’ button, then from the dialog that is shown select ‘Uninstall Device’. If offered the option to delete the driver software for this device, ensure that the checkbox to do so is selected (not all devices offer this option) and click ‘Uninstall’:
    Surface Pro 3 Type Cover uninstall device including driver
  5. Ensure this has been completed for all device functions shown in the list, then close the main properties dialog.
  6. Open the Device Manager for the computer, right-click the computer name at the top and select ‘Scan for Hardware Changes’.
  7. Expand the firmware section within Device Manager. For each of the items shown, right click the item and select ‘Update Driver’. Click ‘Search automatically for updated driver software’ from the dialog that is shown:
    Surface Pro 3 Type Cover update dirmware
    Note that if you’ve installed the latest Surface Pro 3 drivers, none of the firmware items shown are likely to be updated, but attempt to update each item. If you’ve not installed the latest drivers, the firmware list may have more generic titles which will be updated as the appropriate firmware is applied.
  8. Repeat the process of updating the driver for each item under the Keyboards section of the Device Manager. Note that even with the most recent driver pack installed, all of these entries on the device I was working on were the generic ‘HID Keyboard Device’. We don’t know which one of the keyboard devices listed is the Type Cover, however when you get to the correct one you’ll that the driver that is installed is listed as ‘Surface Type Cover Filter Device’:
    Surface Pro 3 Type Cover driver updated
  9. As soon as this driver is installed, the Type Cover should start working again. In my case no reboot was required.

SCCM OSD on Surface Pro 6

Today we attempted to re-image Rik’s new Surface Pro 6 using the usual set of task sequences that we have configured for all of the PCs that are in use, and hit an issue.

The task sequence failed (very quickly) with error 0x80070490. Looking at what was going on onscreen, it was obvious that the partitioning of the disk within the device was failing.

Initially I assumed that it was driver related and so pulled down the Surface Pro 6 driver pack from Microsoft, added it to SCCM and updated the boot media to include appropriate drivers. This didn’t solve the issue however.

Looking at the disk configuration, it became apparent that the disk number associated with the SSD within the Pro 6 was not the ‘0’ that I expected, but ‘2’ instead! It appears, following some reading that the ‘disk’ in this device, which is a 1TB drive, is actually two SSDs configured as a RAID 0 set, hence the disk number being ‘2’.

Copying the task sequence that Rik wanted to use to deploy the OS and software to the device allowed us to modify the disk number that would be used to ‘2’, which allowed the task sequence to complete successfully.

We have a couple of options available to us for deployment of these task sequences in the future:

  • Create an additional device collection and populate with the Surface Pro 6 devices to target the modified task sequence and keep a separate task sequence for deploying the OS to these devices, or
  • Use some conditional queries to determine whether we’re dealing with a Surface Pro which has two disks configured as RAID 0 and hence has a disk ‘2’.

The latter is the more elegant method and means that I won’t need to keep even more task sequences around.

To implement this, we can utilise a couple of WMI queries to determine whether we’re dealing with one of these devices:

SELECT * FROM Win32_ComputerSystemProduct WHERE name = “Surface Pro”

SELECT * FROM Win32_DiskDrive WHERE Index = 2 AND InterfaceType = “SCSI”

Both are in the standard root\cimv2 namespace.

Within the task sequence, the default UEFI partitioning step should target disk 0 and the options should look like this:

Surface Pro 6 disk configuration detection

The Surface Pro 6 1TB UEFI partitioning step should target disk 2 and the conditions should have ‘all’ rather than ‘none’ in the IF statement.

Configuring PowerChute Network Shutdown on Server Core

Everyone installing Hyper-V servers is installing them as Server Core servers, right? Smile

I recently hit an issue configuring APC’s PowerChute Network Shutdown (PCNS) software on a Server Core installation of Windows Server 1809 (the most recent release of the semi-annual channel) whereby while the installation appeared to complete successfully, I could not communicate with the service to configure it post-installation.

After a little digging, it turned out that the installer had created the firewall rule exemptions for to wrong profile (i.e. public rather than domain). The solution was to run the following PowerShell to update the profile for the PCNS firewall rules to match the network profile the server was operating on:

Get-NetFirewallRule | where {$_.DisplayName -like “PCNS*”} | Set-NetFirewallRule -Profile Domain

Once the firewall rules were updated, communication was restored and configuration could be completed from a browser running on another machine.