CRM 2011 Fetch-Based Reports Fail with 'rsProcessingAborted'

author Andy Dawson calendar Oct 28, 2012 · 3 min read · CRM Deployment Kerberos Reporting Services SPN  ·
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I recently saw a CRM 2011 instance which had had and issue with SQL Reporting Services. To correct the issues with the Reporting Services server, which was separate to the CRM 2011 server, SQL Reporting Services has been completely reinstalled on the server. Following this action, there were a few steps that needed taking to get reports working again in CRM.

  • The CRM reporting services extensions needed to be reinstalled and patched on the Reporting Services server.
  • The CRM reports needed republishing to the Reporting Services server. This was achieved by running the following command:
    PublishReports.exe
    Note: The PublishReports.exe tool can be found in C:\Program Files\Microsoft Dynamics CRM\Tools folder on the CRM server.
    Note: The is displayed under 'Organizations' in the Microsoft Dynamics CRM Deployment Manager.

Once both these steps were taken, some of the reports still didn't work, especially reports that had been generated using CRM's report wizard. The error reported on the report display page was:

Report render failure. Error: An error has occurred during report processing. (rsProcessingAborted)

Kerberos had been setup correctly for the CRM server and had been checked (see KB2590774 but note that the account for which SPNs are set should also be trusted for delegation).

Examination of the CRM logs showed the following errors:

System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://CRMServer/CrmSandboxSdkListener-w3wp. The connection attempt lasted for a time span of 00:00:21.0185095. TCP error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XXX.XXX.XXX.XXX:808.

System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XXX.XXX.XXX.XXX:808 ---> Microsoft.Crm.Reporting.DataExtensionShim.Common.ReportExecutionException: An unexpected error occurred. ---> Microsoft.Crm.Reporting.DataExtensionShim.Common.ReportExecutionException: Could not connect to net.tcp://CRMServer/CrmSandboxSdkListener-w3wp. The connection attempt lasted for a time span of 00:00:21.0185095. TCP error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XXX.XXX.XXX.XXX:808.  ---> Microsoft.Crm.Reporting.DataExtensionShim.Common.ReportExecutionException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XXX.XXX.XXX.XXX:808

By default, a firewall rule named 'Windows Communication Foundation Net.TCP Listener Adapter (TCP-In)' on port 808 is available on Windows, but is not activated by the CRM installation. For fetch-based reports to work correctly when Reporting Services in installed on a different server to CRM, this firewall rule needs to be enabled on the CRM server.