When software attacks!

Thoughts and musings on anything that comes to mind

16. January 2012 20:07
by Rik Hepworth
2 Comments

Living with the Nokia Lumia 800

16. January 2012 20:07 by Rik Hepworth | 2 Comments

If you call in at Black Marble you’ll see Nokia’s everywhere. They’re talking over the place. It takes me back… I remember when almost everybody I knew had some kind of Nokia or another. I started with the 5.1 on Orange, followed by a sequence of progressively smaller phones. Then came Series 60 and I walked away – I never liked the interface. I swapped to Sony Ericsson and the P800, P900 and P910. I moved to Windows Mobile for time, until I could stand it no more and swapped to an iPhone (much to the grumbling of folk round here!).

I liked my iPhone – it was reliable, flexible and did what I wanted, when I wanted it to (until the last IOS revision, sadly). Windows Phone was tempting – the interface looked great and felt great, but the handsets just weren't there. I tried an LG and hated it, and the HTCs are just too darned big.

When the Lumia was announced I signed up on the Orange site well before release and I picked mine up on day 1. Now the iPhone is gathering dust (I thought I’d still use it for TomTom but even that has been usurped) and I can’t say I miss it.

Overall I can heartily recommend the Lumia. There’s lots to like. There are some niggles but none that drive me crazy. Over the past two months it’s been reliable, usable and flexible – just like my iPhone was.

The Good

  • Size. Just right, actually. Marginally smaller than my iPhone 3GS, although perhaps a little fatter. Nicely contoured and fits well in the hand.
  • Screen. Great. The AMOLED display is really crisp and clear. Sure, the iPhone 4 has a higher resolution but the standard 800x480 Windows Phone resolution is just fine thanks.
  • Construction. The polycarbonate body feels nice in the hand. The phone is well put together – nothing rattles or wiggles where it shouldn’t and the curved gorilla glass front looks and feels the business.
  • Camera. The Lumia takes better pics than my 3GS did. The LED flash is staggeringly bright when it goes off. I like the various modes that are available, such as night and sunset, and they have been useful more than once. I’d like to be able to use the camera app directly to take Hipstamatic-type pics without needing to post process in an app, though.
  • Speed. It’s a pokey little thing. Apps run smoothly and quickly.

The Bad

  • Charging. Battery life is on a par with the iPhone, so no complaints there, but if the battery runs completely flat I can only use the Nokia charger to revive it, and even then once or twice I’ve had to use the 10-second power button press reset to force the thing to charge. No issue with battery life though – the much discussed problem has never materialised for me.
  • Touch. For the most part it’s great, but every now and then the touch screen can be a little over sensitive, or not sensitive enough – take your pick. This could be a calibration issue or something to do with the gorilla glass thickness, I don’t know. It doesn’t stop me using the phone but occasionally it niggles me when in a game.
  • USB Port Cover. This is another one that’s been debated elsewhere. I like the overall design and that the port is protected, but frankly, it makes plugging the thing in a fiddly process. For somebody that has grown used to simply plonking his iPhone onto the dock connector of a raft of household electrical appliances it’s a bit irritating.

The Apps

  • Nokia Drive. I like this, although in it’s current incarnation it’s no TomTom. I miss the lane guidance and I particularly miss the traffic updates. Supposedly the latter will arrive in an update, and it’s hard to complain when it’s free. Overall it works well and gets me where I need to go.
  • XBOX Live. This is becoming a bit addictive. I have an XBOX (two, thanks to Orange and the Lumia offer) but I never used to pay so much attention to Achievements as I do now. XBOX Companion is funky; Halo Reach is handy and being able to see my gamer friends is great. There are some really good games available, and many of the most addictive I’ve found are free! I didn’t use the iPhone for gaming half as much as I do on the Nokia.
  • Bing Get Me There. I had a number of London Underground and similar apps on the iPhone but they pale in comparison to Bing Get Me There. It’s fabulous, fully featured and free! I go to London regularly, but not regularly enough to be an old lag when it comes to navigating the tube. This is a great app!
  • Missing in action… I had a raft of apps on the iPhone that I used regularly. Some have an equivalent on Windows Phone, but not all. I really miss Hipstamatic, and there are no apps that are its equal for Windows Phone. Others have third party apps but not first party, such as TripIt, which I find really helpful (Trip Hub steps up there). It’s getting better all the time, but it’s not yet at a point where I can match the variety of small but useful apps that I had on the iPhone.

14. December 2011 09:54
by Rik Hepworth
1 Comments

Fujitsu Stylistic Q550: A Tablet for the Enterprise

14. December 2011 09:54 by Rik Hepworth | 1 Comments

Every now and again, whilst I’m away from the office, the gadget pixies visit my desk and leave something interesting for me to play with. It’s a bit like Bagpuss, except stuff works when it arrives and I can never get the guys to wake up when I need them too.

The last time this happened there was a tablet sitting on my desk. I like it enough to write about it.

The Stylistic is never going to win a beauty pageant. Which is a shame, because it has all the features that I usually bemoan the lack of in Windows Tablets. Most of them are designed for the consumer. That’s great, but I get involved in lots of projects these days where the end user wants the convenience of a tablet device but the demands of their IT department make them unusable.

For example, I once visited a site where the IT department had imaged the tablet we were to use and applied their standard group policies. They required a smart card for authentication and forced CTRL-ALT-DEL to logon. You can probably see the problem with that.

It wouldn’t phase the Stylistic.

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Stuff I like about it

  • Removable battery. I’ve played with this for a while now, and I can report that battery life is on a par with the other tablets I’ve played with – four to five hours. That’s good, but not a working day. Being able to carry a spare battery if I need it means that I can be away from a power outlet all day and not worry.
  • Smart card reader. Two factor authentication on a tablet – fantastic! It’s just what enterprises need in order to support these kind of devices. As an IT manager I want to be able to apply group policies to these devices. They are extremely portable so I have to be sure that the data on them is secure.
  • TPM Chip. I can bitlocker the drive on this thing properly. Shame the one I have to play with came with Windows 7 Professional on it. Be careful with this, though: I checked the product information and the TPM chip is an option on the device. I think that’s a mistake on Fujitsu’s part – most organisations won’t check and will probably order the wrong variant.
  • Fingerprint Reader. Personally, I don’t like or trust fingerprint readers for authentication, but I like that I have the option.
  • Matte screen. This is great! Virtually every windows tablet I have seen has a glossy screen. That’s great in the shop window and a real pain in the real world as I can’t see the screen for the reflections. The Stylistic has a matte screen and it’s incredibly easy to read and use.
  • Stylus. It’s much easier to write notes using OneNote than type on a software keyboard. The digitiser on the Stylistic is a dual mode one that works with fingers and a stylus and I like it.
  • Multi-touch. The touch digitiser on the Stylistic can handle four points. It may be able to handle more but I haven’t found any detailed information. Four is better than most windows tablets, however, which tend to deal with only two touch points.

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Stuff I don’t like about it

  • Stylus. Don’t get me wrong – the stylus is great. The fact that there is nowhere to put is is very annoying. It’s a nice stylus, but there’s no clip on it so I can’t treat it like a pen and keep it in my pocket, and there’s nowhere on the tablet to stow it away.
  • Styling. From the front the Stylistic doesn’t look too bad. However, flip it over and it’s been hit with the ugly stick. I realise that Enterprise purchasing teams don’t care about looks but users do. Why can’t it be sleeker. Heck, I’d settle for it simply being all one colour!
  • Fiddly buttons. There are lots of buttons down the side of the Stylistic. One brings up a software keyboard, but it’s not the standard Windows 7 one – it’s a nasty one from N-Trig that crashes a lot. One makes the screen rotate which I view as a bit surplus to requirements – why can’t I simply have a lock rotation button like every other tablet. With the stylistic I must fiddle with a tray app to turn auto-rotate on and off, then poke at the little button to rotate the screen if I have disabled the auto-rotate in an outstanding failure of ergonomic design. There’s also an ‘Alt’ button that I admit to not having figured out.
  • Crazy Gestures. Why do all these tablet manufacturers insist on ‘improving’ Windows 7 with complex multi-touch gestures that nobody can remember and really aren’t useful. I don’t want crazy three- and four-finger gestures. Fortunately this is all software and I can turn it off.
  • 32-bit Only. Why would you release a piece of kit these days that isn’t 64-bit capable? I appreciate that the tablet only has 2Gb of memory (which is enough for most people’s needs) but operating systems are moving steadily to 64-bit and I’d rather not be left behind.

Overall: A Win

Most of the things I find annoying are implemented by software and I can turn them off. The fact that it’s a sexy as a house brick is of little importance to the enterprise market at which it is aimed. Overall the Stylistic has a raft of features that enterprise IT demands but doesn’t sacrifice the key elements of tablet design to deliver them. The Stylistic is not too heavy to hold, is a nice size and has good battery life for a Windows machine. As an enterprise tablet I think it’s a solid choice that supports all the security functionality I would want to enable for such a mobile device.

7. December 2011 16:03
by Rik Hepworth
0 Comments

Fundaments of planning your beautiful SharePoint web site

7. December 2011 16:03 by Rik Hepworth | 0 Comments

This article is all about preparation. It’s about the thinking and planning you need to do if you’re going to successfully build your wonderful, unique and striking website on the SharePoint platform.

I’ve been helping customers implement SharePoint solutions for quite a while. Life gets interesting when those customers want to use SharePoint to host their public website or an intranet of published content. SharePoint is a great platform with a host of powerful features that make it a solid choice for large or complex websites, sites that have to deal with large volumes of traffic or simply sites that need real business processes wrapped around the publishing model. Much of my time in these scenarios is spent helping the customer prepare and plan, and I’d like to share some of my experience.

We’ve planned the site…

site plan

How many times do you visit the customer and they greet you with an enthusiastic ‘We’ve planned the site and documented it for you’? I get twitchy when I hear that, because it usually involves me being handed a piece of paper that looks like the picture above. That would be great if it was a starting point, but many times the customer genuinely believes that’s all they need to tell me and the creative agency, and from that tiny post-it note our creative minds will issue forth the next great site on the web.

SharePoint rewards attention to detail

You can’t treat SharePoint like an old web server and expect to get away with it. Treat a web site as a vague collection of folders with pages in that present content of some kind to the reader and you will quickly find yourself in a pit of despair. There are four areas that demand your attention – attend to these with diligence and the technical solutions will be much easier to determine.

Before you start, read Don’t make me think by Steve Krug and The Elements of Content Strategy by Erin Kissane. Both are quick reads that will help you immeasurably.

Content Strategy

Content Strategy is all about identifying what content you have, describing it, identifying who owns it and what its lifecycle is. It’s about discerning the difference between a product datasheet, press release, case study and staff biography. In SharePoint terms, it’s all about content types. What information do we store and how? What columns constitute a press release, and is it based on an article page or an item?

I find that full-service creative agencies that are used to writing copy, be it for print or the web will understand this already. Creative agencies that are more focused on visual design, be it for the web or otherwise tend to struggle with the concepts of content strategy. Once you’ve got them on board, however, their lives are much easier as well: Now we know that we have those four kinds of content then the creative agency can choose to design unique ways to display them.

Design

Knowing what the different kinds of content are will invariably help the creative guys. Now they know that they have to design ways to present each of the different kinds of content – a product page will look very different from the Chief Exec’s Blog. This will help you to answer SharePoint questions like how many masterpages and page layouts and will start to guide your thinking in terms of site structure.

User Experience

Not only do we want to know what the site looks like, we need to think about how users will interact with it. Do we want to use clever icons for navigation? Do we need to present content based on what we know about the user – age, gender, role, etc? We will almost certainly need to build something bespoke to deliver the user experience which means we need requirements so put plenty of detail into describing how things will be expected to work.

Information Architecture

There are some great books on IA out there. SharePoint places additional constraints on projects though: Perhaps our security needs mean that we must create separate site collections for content. Maybe we want radically different design for certain content which means different masterpages and separate sites. Certainly we should avoid simply pouring all our content into one large pot, but if we need to aggregate items on our homepage what implications does that have on our structure?

Measure twice, cut once

If all the steps above sound like a lot of planning then you’d be correct. However, convincing the customer to pay for a planning phase up front will save everyone time and money later. It’s important to make sure that the creative agency understands that the planning phase is critical to them as well – why rush off and design something beautiful when any of those four elements above may throw the whole design into disarray?

The SharePoint Solution

Each of the four areas influences one another and each in turn influences your SharePoint solution design. Technical and budgetary constraints in this area will undoubtedly cause you to revise your plans, but without the information gathered in those four areas of planning you won’t have enough detail to accurately specify and estimate the project, let alone deliver it successfully. In order to deliver, we as practitioners need to understand those four key areas, especially if our customers don’t.

Useful Reading

Books you may find useful when tackling those four planning areas:

22. October 2010 14:00
by Rik Hepworth
0 Comments

Living with the Acer Aspire 1420P

22. October 2010 14:00 by Rik Hepworth | 0 Comments

This blog has been a very quiet place for a long time now, reflecting somewhat how busy I have been elsewhere. During this period of heavy work I have found a new friend in my Aspire 1420Tp In some ways it’s sad – my trusty and reliable Dell Mini 9 has been neglected in favour of a younger, sexier model.

tablet mode

The 1420P is the production model Acer convertible tablet, a variant of which was given to all Microsoft PDC conference attendees last year. We have quite a few in the office; sadly I am the only person to have paid for theirs. However, I benefit greatly from the fact that mine has a UK keyboard with all the right keys in their correct and proper places.

Personally, I think you get quite a lot for your money. For about £400 I have a lightweight, highly portable machine with ample power to perform the daily chores I give to it. I will admit that the first thing I did upon taking it from its box was to add a further 2Gb or RAM to its shipping quota of 2Gb, but many will not find the need to do so.

I thought long and hard before purchasing the 1420. I already have my workhorse laptop – the excellent TravelMate 6593 – which runs the things I need for the more technical aspects of my working life. However, it’s 15.4” frame weighs heavy when doing light work on the sofa in an evening, and it’s not great for casual web browsing.

I was finding myself more and more using my iPhone for casual web browsing, email reading and research. It was far easier than having a laptop on my knee, browsing with the touchpad and keyboard. I was seriously considering an iPad – the slate form factor and extreme usability were attractive. I had an eye on the HP Slate so loudly trumpeted b Steve Ballmer before it vanished frustratingly from view.

There were two problems with the iPad approach: Firstly, being a Yorkshireman, I found the price a little steep for an iPhone on steroids; secondly, and not unrelated to my opinion of the price, it was not as functional and flexible as I wanted.

The 1420P meets my needs ably. For casual web browsing, research and email it spends most of its life in tablet form, running portrait mode as I browse the web using nothing but the touch screen. When I use it for document writing or bits of sysadmin work it turns easily back to a traditional notebook form factor.

slate mode

It’s not perfect. The techy in me wishes that the touch screen was more than a mere 2-point variety; it would be nice if the display was a higher resolution than the now ubiquitous 1366x768, but that’s possibly because I am spoiled by the magnificent 1650x1080 of my TravelMate; the lack of a docking station connector makes it less convenient for use as a workhorse office computer; and it suffers in comparison with the iPad in terms of user interface for touch alone (this isn’t really the fault of the hardware, I suppose).

It’s qualities far outweigh the shortfalls, however. It weights almost nothing, and I can comfortably get eight hours from a full charge which means that the charger (itself small and lightweight) becomes an optional extra for short trips. The glossy screen is bright and clear (although like all glossy screens it suffers in bright light) and does not suffer like the Dell Mini when browsing the web; the keyboard is comfortable and responsive to use and causes me no trouble when working on long documents; finally, and my favourite part, when in tablet mode it is comfortable to hold and natural to use.

Which brings me to something I find really significant about convertibles. When I’m in a meeting I hate using a laptop. I find that the screen immediately forms a barrier between participants and I hate thinking that behind that barrier the person could be doing something other than concentrating on the x7686meeting. I prefer to use a pen and paper as a result, but that means I need to transcribe notes later. The convertible 1420 allows me to switch to tablet mode and use OneNote and the stylus. I have all the benefits of a computer in front of me so I can access documents, email and other resources on demand, but the computer does not come between me and the other attendees. OneNote also allows me to quickly generate notes, tasks, actions and more without leaving the application.

Specification:

Size 285 x 208.9 x 28.5 mm
Weight 1.72kg
Screen Resolution 1366x768
Multi-touch 2-point
Processor Intel Celeron U2300
Memory 2Gb (upgraded to 4Gb)
Hard drive 160Gb
Price approx. £400

9. June 2010 09:16
by Rik Hepworth
1 Comments

Thoughts on the BCS EGM

9. June 2010 09:16 by Rik Hepworth | 1 Comments

Stepping along the path ploughed by Richard and Robert, I thought I’d try to order my thoughts on the BCS EGM through a blog post. Like Richard, I am (as I begin writing) uncertain as to my final leaning on this, although I have clear views on some of the issues.

Democracy In Action

One of the most important, in my view, is one which might be missed by many. Should the membership vote in favour of the Board of Trustees they are also strongly encouraged to change the bye-laws of the Royal Charter to stop this happening again.

For me, that is an atrocity and should not be allowed. That’s a strong word, so let me explain why.

The membership of the BCS is being swelled through the push for a higher profile. That’s a good thing, no doubt. However, two percent of an ever increasing membership base quickly becomes a large number of people. The time and effort involved in trying to marshal that many people to raise an object to how the BS is working effectively means that it will never happen. I believe that to be incredibly undemocratic.

Furthermore, the kind of member who is likely to pay enough attention to the actions of the BCS to raise an objection is much more likely to have attained a higher level of membership, such as Fellow. There aren’t many of those about, and I’ll wager that there certainly aren’t enough to amount to two percent!

Arguably what we are currently experiencing is a good thing. A group of highly committed members have used the mechanisms embedded in the charter of our professional body to put the brakes on a process which they believe requires greater scrutiny by the whole membership. Should the EGM vote go against those members, they should still be commended for having the courage and commitment to the BCS that they fought to initiate the process at all.

For the good of the members

The purpose of a professional body such as the BCS is to provide those outside of our industry with a recognisable ‘Kite Mark’ of quality when it comes to engaging the services of IT practitioners. Everything else that the organisation does should revolve around that most important premise.

If we follow the line of reasoning which identifies the activities which must flow from the above aim we will quickly find ourselves in the heart of the current argument.

Affirmation of Qualifications

Other professional bodies are extremely careful about how their members qualify for the professional qualifications they offer. This is a critical matter, in that it underpins the level of trust the outside world places on the body in question and its assertions as to the professionalism and trustworthiness of its members.

It worries me, therefore, that current implications suggest CITP seems to be a qualification along the lines of a Readers Digest competition – fill in the form, everybody must win!

It worries me even more because, as someone who is not a developer, the more rigorous path of CEng is not open to me. For IT professionals like me, the CITP must be a thorough assessment of the skill and integrity of the bearer or it becomes worthless.

I say this as somebody who has achieved CITP status. When I went through the process the level of detail I had to provide was actually quite high, and references were needed from other members of the BCS who were already of Chartered status (CITP or CEng) or higher. Had I not worked in the industry for so long, with such a varied wealth of experience from different roles, I am not sure I would have made the grade. That is absolutely how it should be.

The very fact that there are those within the BCS who cast doubts as to the validity of the CITP status inherently means that there are doubts as to that validity and it is therefore of far less value. This is a rapidly accelerating downward spiral which has important ramifications for the body.

Promotion of the Body and its role

There is no point having a professional body which underwrites the quality of practice in its industry if nobody is aware of it. For many years, working in IT, I dismissed the BCS as a group of fusty academics who were not in touch with the rapidly moving industry that I loved to be a part of. That the current BCS management have been striving to change that is to be applauded.

IT is an still immature industry. With such immaturity and rapid change there will inevitably be crises. It is the role of the BCS to wade into all these and advise, mediate and in some cases dictate in line with the levels of professionalism it seeks to underwrite in the industry. It cannot perform that role if nobody is aware of its existence.

At the same time, however, the BCS is, in reality, somewhat of a toothless tiger. We do not work in an industry where lack of professional qualifications is a barrier to practice. Perhaps that is wrong, perhaps no; there are very clear arguments to be made in favour of both views.

Sacrificed on the alter of our own success

IT as an industry has a problem. Some aspects of it, one can argue, fall into a similar professional services area to those of the legal and accounting professions. You would never hire an unqualified and unregulated accountant, so why should you use IT professional services that are not similarly regulated.

Many IT projects, particularly for large organisations and functions where lives are at stake, are held up as abject failures and stain the reputation of our industry. Would the threat of being cast out of the BCS and therefore being unable to continue to practice improve the level of conduct and professionalism of those involved in such projects? Who can say?

At the same time, however, ours is an area of extreme innovation at a pace so rapid as to be frightening. A prescriptive professional body might prevent such innovation (or at least force it outside the UK, which helps nobody). In areas such as the web, technology advances faster than any regulations could cope with, however responsive to change they might be.

That second situation demands a body more in line with the other engineering disciplines. They are looked upon to provide a guarantee of skill, knowledge, approach and practice to give confidence in those consuming the services of their practitioners.

Ultimately, the BCS has now reached a point where it does none of the above:

  • There is no regulation of our industry, so the BCS is not an institution which safeguards quality of practice.
  • The CITP has little value in the eyes of many because they perceive it to be to easy to achieve and too little scrutinised.
  • If the CITP is to easy, what does that say for the CEng awarded by the BCS?
  • What good is self promotion if it merely promotes your own inadequacies?

Where does this leave the BCS? I would seem to be approaching a bleak conclusion!

Summation

It is clear that careful examination of the issues driving the actions which have led to the EGM takes us down an existential rabbit-hole. Let us then zoom out and ask some simple questions which might help us (I am not going to answer them – you must answer them for yourself and let that guide your vote):

  1. Can we find information that tells us what the current management are doing, not just in broad strokes that outline a strategy but in more detail as to the implementation of that strategy?
    If the answer is yes, then we have the transparency which those who have called the EGM have implied does not exist. If not, then the arguments of the dissenters have obvious validity.
  2. Are we comfortable with management that, faced with a situation which is uncomfortable for them (the EGM) wishes to change the constitution of the organisation to prevent the situation ever occurring again.

Conclusion

I think I have come to a conclusion during the course of writing this. What  will happen after the vote? If the outcome does not meet my own convictions should I look to leave the BCS? If, as I appear to have concluded, I have low confidence in the CITP qualification I hold, should I remain a member of the body which awarded it?

Oddly, my opinion on this is clear. Yes. The pain within the BCS reflects the pain within the IT industry. That there should be a professional body within IT is clear. That the BCS is currently the only game in town is also clear. We should therefore continue to strive to make the BCS what it must be – the guarantor of quality and trust within the industry.

You can only affect change from within.

31. January 2010 23:04
by Rik Hepworth
0 Comments

Social Networking: The double-edged sword of maintaining an online presence

31. January 2010 23:04 by Rik Hepworth | 0 Comments

Exploring the new frontier

I’m writing this post whilst watching my Windows Home Server slowly copy data onto an external drive. I mention that not because of its pertinence, but to indicate why I found myself having time to join Facebook.

The other reason was the excellent session given by Eileen Brown at our most recent event. After Eileen had finished admonishing me for not taking my online presence (and therefore reputation) seriously enough I took the step of installing the Twitter Notify plugin for Live Writer so I could connect two of my online personas together.

But that wasn’t enough. I’ve had an online profile on LinkedIn for some time now, which I find very useful for business contacts. Ping.fm offered a very useful service of allowing effective cross-posting of status updates between my online services, so I signed up (on Elaine’s most excellent advice) and could then amplify the volume of my random thoughts across multiple networks.

Perhaps foolishly, however, I didn’t stop there. I now have a Facebook profile. This has turned out to be almost my making and undoing, all at once. Suddenly I can see why people I know lose hours of their lives hooked into their online circle of friends. At the same time though, there are so many people out their on Facebook that I haven’t seen or spoken to in years and suddenly I have a mechanism which allows me to reconnect with them (with varying degrees of passive- or activeness, depending on both sides’ level of enthusiasm).

The Twitter Notify plugin has now been replaced by xPollinate – a Ping.fm plugin for Live Writer. Once more, projecting my voice across the vastness of cyberspace.

And now I find myself wondering whether I’ve done the right thing. The cat is most forcefully out of the bag and no amount of persuasion will force it back in. I must now engage with these networks, spending time which I’m not certain I have commenting and posting and updating or my online personas will wither and die and fall back into the ocean of neglected accounts, blogs and other internet detritus.

I remember when this was all fields

Sadly, I really am old enough to remember the internet before the web. I’m old enough to remember Compuserve being the big online realm. When I was an undergraduate at University, suddenly email was a fantastic way of communicating with my friends at other Universities – all connected to JANET (the UK Joint Academic Network, which itself connected to the Internet).

Back then we couldn’t share much. Sure, you could attach things to emails, but you didn’t have much space in your mailbox and, frankly, there wasn’t much to send. We bounced messages back and forth to arrange meetings and social gatherings, and it was an invaluable tool for coursework!

Whilst we had USENET (internet news groups, for those who haven’t encountered them) to allow online discussion, we didn’t have anything like the Blogs of today, which offer anybody a platform from which to voice their opinions.

The web, when it came, was exciting and fresh. Where I worked, at the University of Bradford, we had one of the first web sites in the UK, thanks to the enthusiasm of my colleagues in the Computer Centre. Over time, academics embraced the new tool as a way to push academic content out to their students.

Certainly, you could lose hours of your life to these things,  but there wasn’t the necessity to post stuff because, frankly, the internet wasn’t very big and most of the people on it were academics at other Universities.

The power of the web to promote yourself became apparent when I began to be involved in creating content for the web at the University. At that time, many of the sources of knowledge I was learning from were influential bloggers – using the new medium to put forward their ideas on how the web should be built. Many of them are still around today, but interestingly, many do not post with the frequency that they used to.

The trap of influence

It seems that the more you post, providing what you have to say is not complete rubbish, then the more people ask you to post more. I have seen many people for whom I have the utmost respect slowly fade away, citing pressures of time or growing workload. The problem is, our online voice is what builds our reputation and if we silence that voice our reputation fades along with it.

This is a conundrum for me. Frankly, I don’t post enough, either to this blog or any of my other online personas. I’d like to post more; I have lots to say (and some of it is more pertinent than this current stream of consciousness). In order to help build the reputation of Black Marble, I need to post more about the cool stuff we do and the great things we achieve as a company. The problem is, I also have a wife, and a life outside what I do for a living (which is already tightly combined with most of my hobbies and interests). How much of my time must I devote to activities connected to my work, even if some of those activities merge into my personal life (like Facebook) or are simply fun?

Passive Engagement

Interestingly, Twitter really has connected me more with some of my friends. Nick Smith, a man for whom I have only respect, persuaded me during the last @Media conference in London last year that Twitter was a great way of keeping in contact with people. The most interesting thing about his argument was that it was an almost entirely passive means of communication, by which he meant that I could listen to his stream of tweets and thereby know what he was up to and choose to comment if I wished.

If you think about it, that’s pretty revelatory. I can’t think of any other means of keeping in touch which doesn’t involve effort from both parties, or risk upset if only one side makes an effort (such as letter writing, at which I was always appalling). To me, Twitter is a great informer, keeping me abreast of what my friends are doing, however remote.

Facebook, by way of contrast, would seem to be something that is almost more demanding of my time and commitment than any of the pre-internet communication channels we had (telephone, letter, meeting down the pub), and provides such a rapid stream of communication with a hugely varying signal-to-noise ratio that I’m struggling to keep up already…

No answers, only questions…

I have no panacea for this. To be honest, this post is more an open question to anybody who reads my blog or notices my twittering or has found me on Facebook or LinkedIn: How do you do it? What advice can we offer one another in coping with the deluge of information of modern life and striking the balance between the demands of maintaining our online profile and enjoying the time with the friends it connects us to? Am I making a point which strikes a chord, or am I talking rubbish? You decide. Deluge my Facebook profile with comments; I can only try to keep up.

28. January 2010 11:35
by Rik Hepworth
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New and coming Microsoft technologies you need to look at

28. January 2010 11:35 by Rik Hepworth | 0 Comments

Yesterday was the annual Black Marble Tech Update event, where we try to cover every product in the Microsoft arsenal in half a day, telling local businesses what’s coming and what deserves attention.

Writing up the content of the presentations would be almost as exhausting as the research required for create them, but following a few conversations during breaks yesterday I decided that a short blog post on some of the technologies that deserve a closer look was merited.

Rather than hit you with lots, all at once, I’ll probably do a few posts, each with a small list of ‘homework’ for you.

So, the first few, in no particular order…

Direct Access

This is a game-changer when it comes to enabling anywhere-access for mobile workers, and ties nicely in with my recent remote access post. In brief, the qustion behind this is “why should I trust my corporate network any more than the internet?” Once you’ve realised that the answer to that question should be a loud “I shouldn’t!” then Direct Access is the logical answer. In short, it assumes all networks are untrusted and therefore demands a secure connection between all computers at the protocol level (using IPSec). The anywhere access comes from using IPv6, which means that when I fire up my laptop in a hotel I can securely work just like I do in the office, including access to stuff like file shares.

UAG

Unified Access Gateway (the latest version of IAG) builds on DirectAccess, making it easier to configure and manage. It also provides secure remote access for machines which you don’t trust. When you combine UAG with DirectAccess you end up with a comprehensive universal access solution for your infrastructure.

SharePoint 2010

There’s already a great deal of buzz around this. Architectural changes are great, but I firmly believe that the real game-changer is the way that social networking technologies have been absorbed into a business-solution in such a way that it can seriously benefit the way we store, use and find information. You just need to overcome your natural businessman fear of social networking and worker time-wasting and embrace the possibilities.

Office 2010

One of my biggest issues with Office 2007, and the one I hear most often as a barrier to adoption was not the ribbon, but that the interface was not consistent across all of the applications. Office 2010 fixes that, making your transition much less painful when it comes to training. Couple that with the new web versions and excellent business functionality when combined with SharePoint and it becomes quite compelling. Of course, that’s without mentioning the improvements in Outlook like the new conversation view. You’ll prise Outlook 2010 out my cold, dead hands, I can tell you.

Forefront ‘Stirling wave’

The big benefit in my opinion of the new codename Stirling wave of Forefront products is that they can be integrated with a control layer which allows behaviour seen by one to trigger remedial action by another (e.g. trigggering an AV scan of a desktop PC sending lots of emails). That hands-off rapid containment of potential issues is something which I think could be invaluable to large organisations.

24. January 2010 20:37
by Rik Hepworth
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Remote working solutions (or how I learned to stop worrying and love the snow)

24. January 2010 20:37 by Rik Hepworth | 0 Comments

We lost remarkably few days of productivity to the bad weather at Black Marble. That wasn’t because we were all intrepid, hardy types and all made it into the office. Far from it – some of us live in areas where they don’t grit very often and can’t make it to the main roads.

As you guessed from the title, the reason we came through the bad weather so well was because of our ability to work remotely. I thought I’d write a post about what we do – not because we have any wonderfully clever solution, but because lost time is lost money, and many people discard remote access out of hand.

Keep it simple

I come at this from two sides: Firstly, complex solutions are hard to manage and are more likely to fail. Secondly, users don’t want to have to remember some peculiar incantation to access their stuff just because they are somewhere other than their desk.

I have a simple approach; Anything the users do to access stuff on our company network should be what they do to access it when they aren’t on the company network. If I don’t allow remote access to that system (and I can’t think of any of those off the top of my head) then they should get some kind of access denied message; otherwise, they should be asked to authenticate and carry on.

Pick a protocol. Don’t pick lots.

To be fair, I’m in a strong position with this because of the portfolio of services I run. I don’t profess to be a network security ninja so I have very few rules in our firewall. Only one protocol is allowed in for remote access: https.

How can I do that? Well, SharePoint, Project Server and CRM are all very obviously web-based. Exchange has OWA and Outlook can connect using https as well. Even our remote desktop access is published using https, using Terminal Services Gateway. Since I’m using https outside the LAN, I use it inside as well. Why? Well, why trust my own network any more than the internet, and why make users remember a different URL when outside.

A short list of the stuff we use

ISA Server 2006 sits at the edge of our network. I use it to publish out the various services. It’s very easy to manage and works beautifully. It’s about to be replaced, however, by Forefront Threat Management Gateway (TMG). My own plan is to move towards using DirectAccess and Unified Access Gateway (UAG) in the near future.

Our SharePoint, Project Server and CRM systems all run on IIS. We have a wildcard certificate, which I would recommend to any small organisation wanting to publish web systems securely as they offer a much lower cost approach than getting specific certs for all the different URLs.

Out Visual Studio Team Foundation Server (TFS), in both 2008 and 2010 flavours also works quite happily over https, and can be published out securely.

Terminal Services Gateway allows me to connect to appropriate systems securely using RDP over HTTPS.

What don’t we publish?

Perhaps unsurprisingly, none of our file shares are accessible from the outside world. However, since all our business data is in SharePoint or CRM (including documents), the stuff on the file shares is not needed and is mostly stuff like ISOs of software.

How easy is it?

If you keep things simple, remote access can be delivered securely and easily. ISA Server takes only a short time to install and configure if you stick to a very limited and straightforward ruleset.

I would, however, urge you not to simply rush out and allow access to your systems without thinking: Security is essential and that means putting some thought into what you want to publish outside your corporate LAN and how you manage access and auditing.

The bottom line, though, is the effect that incidents like the recent bad weather can have on the company’s bottom line. Being able to work remotely doesn’t mean that your staff can do so on a whim, but it means that should they need to, they can do all the things they would normally do in the office without penalty. If you haven’t considered remote access solutions yet, perhaps now is the time to do so – before next winter and your workforce is stuck at home…

11. January 2010 18:29
by Rik Hepworth
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Twitter clients: Twinbox and Tweetz

11. January 2010 18:29 by Rik Hepworth | 0 Comments

Anybody who follows me on twitter will know that @rikhepworth is by no means a prolific tweeter. However, I do follow a number of people around the planet, and in addition to the ubiquitous Tweetie2 on my iPhone, I have found two clients to be useful and reliable.

The first is Tweetz, from Blue Onion Software. This is a great gadget for the Windows 7 desktop (or Vista Sidebar). The UI is simple and extremely usable (I love the way I can scroll the history for older tweets) and it makes posting a breeze.

The second reflects just how much I live by Outlook and the resulting ability to search and collate unread mails, blog posts and now tweets. Twinbox from TechHit allows you to tweet directly from Outlook and incoming tweets are collated by sender. No integration with the Office 2010 fluent UI but the add-in works, and there is a 64-bit version available as well.

13. November 2009 07:55
by Rik Hepworth
1 Comments

Places to eat in Berlin: Grenander

13. November 2009 07:55 by Rik Hepworth | 1 Comments

Lets get this straight right of the bat: Grenander is not a restaurant. Sure, it’s open in the evening and it does light meals (think: soup and a roll). However, it’s really a cafe (‘cafehaus and icecream’,  says  my receipt).

Coffee and cake is a deep-seated German tradition. You really must indulge, but beware that this is no piffling, tiny piece of sponge cake we’re talking about – oh no. Coffee and cakes demands a huge, sumptuous piece of one of a range of marvellous gateaux. Picture a huge Black Forest Gateau (Schwarzwalder Kirschtorte) and you’re in the right place.

Right across the road from the Wittenbergplatz, not far from KaDeWe, Grenander is easy to find and quite welcoming. It’s not very big, though, so you’d better hope it’s not busy.

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