Outlook Mobile Sync Issues over 3G

Published 17 April 08 09:20 PM | Richard

I posted a while ago about my new HTC Cruise, well I am still really happy with it but I have come across a problem. I have found that from time to time I get problems trying to do a Send/Receive in Outlook Mobile via the 3G mobile phone network. Well today after a chat with Tom I spotted the pattern.

If I boot the phone I can pickup email via 3G/Internet no problems. However, if I USB active-sync the phone any further attempt to pickup email via 3G just gets a 'Connecting' status message then nothing.

It seems that the active-sync (which also does an update of the email) leaves Outlook mobile in such a state that it cannot connect via 3G, maybe URL/IP Address cache issue? Interestingly a Web Browser has no problem getting to the mail server's URL via 3G so it looks to be a problem in Outlook Mobile and not the operating system.

So the simple fix is just reboot the phone, something I have not had to do much with the HTC running Windows Mobile 6.0. My old QTek had to be rebooted a on regular basis

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Comments

# David said on April 23, 2008 05:04 PM:

I too have noticed synchronisation problems over the air with Mobile 6 and these do occur after performing a USB sync. Sometimes I get the connection issue you describe but more often than not I get an authentication failure with the Exchange server refusing to accept my credentials. When that occurs, cancel the sync and manually triggering it again always succeeds so there’s no problem with the stored credentials. I think that Mobile 6 gets its auth context confused when it’s been connected over USB. Although a manual sync normally clears the issue it is then prone to recurrence. I’ve found the only way round this is to use the comm manager to disable both the data connection and the Exchange Direct Push, and then re-enable them. That sorts the problem out without requiring a soft reset.